Privacy policy
Processing Time
- Orders are processed within 1-3 business days (excluding weekends & public holidays).
- In high order volumes, processing may take up to 5 business days.
2. Shipping Methods & Carriers
- We use trusted carriers like DHL eCommerce, USPS, ePacket, or local postal/courier services depending on your location.
- You’ll receive a tracking number once your order ships, so you can track its progress.
3. Estimated Delivery Time
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Domestic (within [Country]): 3-7 business days
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International: 10-21 business days (may vary by country and customs handling)
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These are estimates; delivery may be delayed by customs, postal delays, or other circumstances.
4. Shipping Rates & Free Shipping
- Shipping cost is calculated at checkout based on weight, dimensions, and destination.
- Free shipping is offered on orders over [insert amount, e.g. $50 / ₨X].
- For orders under that threshold, standard rates apply.
5. Customs, Duties & Taxes
- For international orders, import duties, taxes, and customs fees may apply. These are the responsibility of the customer.
- We cannot control or predict these charges; they vary by country.
6. Shipping Delays & Issues
- Delays beyond our control (e.g. customs clearance, natural disasters, carrier delays) may occur.
- If your shipment is significantly delayed, contact us — we’ll assist in tracking or filing a claim.
- 7. Lost, Stolen or Damaged Packages
- Once the package is handed to the carrier, we are not liable for damage or loss during transit.
- If your order arrives damaged or doesn’t arrive at all, please save all packaging and contact us with photos and your order number.
- We will work with the carrier to file a claim.
- 8. Address Accuracy & Changes
- Please double-check your shipping address before placing an order.
- If you need to change the address, contact us within 24 hours. We can only make changes if the order has not yet shipped.
- We are not responsible for packages sent to incorrect or incomplete addresses by the customer.
9. Multiple Shipments
- If you order multiple items, they may ship separately depending on inventory and fulfillment center.
- You’ll get tracking numbers for each package.
10. Contact & Support
- For any shipping questions, please email us at [support@astrobargain.com] or use our contact form.
- Include your order number in all inquiries for faster assistance.